Norwicke® Shipping Policy
At Norwicke®, we believe that beautiful coloured contact lenses deserve thoughtful and reliable delivery.
Quality is reflected not only in the design, comfort, and appearance of our lenses, but also in how carefully your order is prepared, protected, and delivered to you.
This Shipping Policy explains how Norwicke® processes, ships, and delivers coloured contact lenses and related products to customers in the United Kingdom and other supported destinations.
Our Fulfilment Philosophy
Reliable Delivery for Every Look
Norwicke® is a modern coloured contact lens brand dedicated to helping customers explore new shades and enhance their natural eye colour.
To maintain product quality, offer accessible pricing, and provide customers with a wider selection of styles, we operate through a direct fulfilment model supported by trusted manufacturing and logistics partners.
By shipping directly through our fulfilment network, we are able to:
Ensure Product Quality
Every Norwicke® order is carefully checked before dispatch to help ensure that the lenses, packaging, and selected products are in suitable condition for delivery.
Keep Pricing Fair & Transparent
Our streamlined fulfilment model helps reduce unnecessary retail markups, allowing us to offer stylish coloured contact lenses at fair and accessible prices.
Reduce Unnecessary Handling
Efficient logistics help minimise unnecessary warehouse transfers, excess packaging, and repeated handling during the delivery process.
We appreciate your patience while we carefully prepare and deliver your Norwicke® order.
1. Order Processing Time & Shipping Fee
Each Norwicke® order is carefully prepared and checked before shipment to help ensure accuracy and protection during transit.
Order Processing Time
Standard processing: 2–4 business days
During high-demand periods, including holidays, promotional campaigns, and seasonal sales: up to 5 business days
Shipping Fee
Flat £2.99 shipping fee on all orders.
There are no hidden handling or packaging charges.
2. Estimated Delivery Times
Norwicke® ships through an international fulfilment network. Estimated delivery times may vary depending on your destination.
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 11–16 business days |
| United States | 10–15 business days |
| Canada / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note that these are estimated delivery windows and are not guaranteed arrival dates.
Customs processing, carrier delays, public holidays, severe weather, high shipping volumes, or regional logistics disruptions may occasionally extend delivery times.
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Tracking Updates
Tracking information may take approximately 1–3 business days after dispatch to become available.
For international shipments, tracking information may not update every day. This is normal and does not necessarily indicate a problem with your parcel.
Your shipment may continue moving through the logistics network even when no new tracking event is displayed.
4. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination and applicable regulations.
Where such charges are not collected during checkout, they may be payable by the customer upon import.
Norwicke® is not responsible for delays resulting from customs inspections or clearance procedures outside our reasonable control.
Any mandatory rights available to customers under applicable UK consumer law remain unaffected.
5. Order Changes & Cancellations
To help ensure efficient fulfilment, orders may begin processing shortly after they are placed.
Requests to change or cancel an order should be submitted within 12 hours of purchase.
Once an order has entered processing, been packed, or been dispatched, we may no longer be able to modify or cancel it.
If you need assistance, please contact our customer care team as soon as possible.
6. Delivery Address
Customers are responsible for ensuring that their delivery information is complete and accurate before submitting an order.
Please carefully check:
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Recipient name
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Street address
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Flat or apartment number
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City
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Postcode
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Country
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Contact information
If you notice an error after placing your order, contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
7. Lost, Damaged or Incorrect Orders
Your satisfaction is important to us, and we will assist where a genuine delivery issue occurs.
Damaged Items
If your Norwicke® order arrives damaged, please contact our customer care team within 72 hours of delivery.
Please include:
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Your order number
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Clear photographs of the damaged product
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Photographs of the outer packaging
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A photograph of the shipping label where possible
We will review the information and provide an appropriate solution where applicable.
Lost Packages
If the shipping carrier confirms that your parcel has been lost in transit, please contact our customer support team.
After verification, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer rights.
Incorrect Items
If you receive the wrong lens colour, product, or quantity, please contact us with your order number and clear photographs of the items received.
Our customer service team will review the issue and assist you accordingly.
8. Failed Delivery & Returned Parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the parcel, or another customer-related delivery issue, the package may be returned to the sender or fulfilment facility.
If this happens, please contact us so that we can review the available options.
Additional shipping charges may apply for redelivery where permitted by applicable law and where the failed delivery resulted from incorrect information provided by the customer.
9. Contact Lens Packaging & Hygiene
Because coloured contact lenses are hygiene-sensitive products that come into direct contact with the eyes, please inspect your order before opening the individual lens packaging.
If you believe that you have received an incorrect, damaged, or defective product, please contact us before opening or using the lenses whenever possible.
For hygiene and safety reasons, opened, unsealed, or worn contact lenses may be subject to restrictions under our Return & Refund Policy, except where the products are faulty or your statutory consumer rights provide otherwise.
Need Assistance?
Our customer support team is ready to help with your order, shipping, or delivery questions.
Email: service@norwicke.com
Contact Phone Number: +1 (930) 222-0722
Hotline Service Hours: PDT 9AM-6PM
If you have already placed an order, please include your order number when contacting us so that we can assist you more efficiently.
The Norwicke® Promise
At Norwicke®, we are committed to delivering coloured contact lenses with care, from the moment you place your order to the moment your new look arrives.
Norwicke® — Discover your shade. Define your look. Delivered with care.